Matchify India - Legal Policies ================================================== TERMS AND CONDITIONS ================================================== Last Updated: May 2026 Welcome to Matchify India. These Terms and Conditions govern your use of our website, mobile application, and matchmaking services (collectively referred to as the "Platform"). By registering an account, accessing, or using our Platform, you agree to be bound by these Terms and Conditions. 1. ACCEPTANCE OF TERMS By accessing Matchify India, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these terms, you must immediately cease using the Platform. 2. ELIGIBILITY To register as a member of Matchify India or use this Platform, you must be legally competent and of legal marriageable age as per the laws of India (currently 18 years or above for females and 21 years or above for males). By using this Platform, you represent and warrant that you have the right, consent, authority, and legal capacity to enter into this Agreement. 3. ACCOUNT REGISTRATION & SECURITY a) You must provide accurate, current, and complete information during the registration process. b) You are strictly prohibited from creating fake profiles. Matchify India reserves the right to conduct KYC (Know Your Customer) verification using Government IDs (Aadhaar, PAN, Voter ID). c) You are responsible for maintaining the confidentiality of your login credentials. Matchify India will not be liable for any loss or damage arising from unauthorized access to your account. 4. ROLE OF MATCHIFY INDIA a) Matchify India acts solely as an intermediary platform providing targeted matchmaking services. b) We do not guarantee marriage or guarantee that you will find a suitable match. c) We are not a marriage broker or marriage agency. The decision to interact with a profile or proceed with marriage is entirely at the discretion of the users and their families. 5. USER CONDUCT & OBLIGATIONS While using the Platform, you agree NOT to: - Post any content that is offensive, abusive, defamatory, or sexually explicit. - Harass, stalk, or intimidate other members. - Use the platform for any commercial purposes, dating, or casual relationship seeking. Matchify India is strictly for serious matrimonial intent. - Share your contact details in free-text fields (like "About Me") to bypass our premium membership walls. 6. PAYMENT AND PREMIUM MEMBERSHIPS a) Upgrading to a Premium Membership allows you to view contact details, send direct messages, and access premium features. b) Payments made through our gateway (Razorpay or others) are subject to the respective gateway's terms. c) All membership fees are legally non-transferable. d) Auto-renewal (if applicable) can be canceled at any time from your account dashboard. 7. CANCELLATION AND REFUND POLICY a) All payments made to Matchify India are generally non-refundable unless specified otherwise in our explicit Refund Policy page. b) If you delete your profile or find a match, you will not receive a pro-rated refund for the unused time of your premium membership. c) If Matchify India terminates your account for violating these Terms (e.g., uploading fake photos, harassment), no refund will be provided. 8. DISCLAIMER OF WARRANTIES & LIABILITY Matchify India provides the platform on an "AS-IS" basis. We do not authenticate the character, financial status, or absolute truthfulness of the information provided by users, despite our verification efforts. You are strongly advised to conduct your own background checks before finalizing a marriage proposal. Matchify India shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services. 9. GOVERNING LAW AND DISPUTE RESOLUTION These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts located in Arrah, Bihar, India. ================================================== PRIVACY POLICY ================================================== Last Updated: May 2026 At Matchify India, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, share, and protect your information. 1. INFORMATION WE COLLECT a) Personal Information: When you register, we collect your name, gender, date of birth, contact details (email, phone number), mother tongue, religion, caste, sub-caste, and location. b) Matchmaking Data: Educational qualifications, career details, salary bracket, family background, marital status, and lifestyle habits. c) Verification Data: Government-issued IDs (Aadhaar, PAN) uploaded for KYC verification. d) Technical Data: IP address, device information, browser type, and cookies collected when you browse our platform. 2. HOW WE USE YOUR INFORMATION - To create and manage your matrimonial profile. - To power our match-making algorithms and display highly relevant potential matches. - To verify your identity and award a "Verified" badge to maintain platform security. - To communicate with you regarding account updates, OTPs, matches, and promotional offers. - To process secure payments via our payment gateways. 3. HOW WE SHARE YOUR INFORMATION a) With Other Members: Your profile information, including photos, is visible to other registered members based on your privacy settings. b) With Service Providers: We share necessary data with trusted third parties like SMS gateways (for OTPs), Email providers, and Payment Gateways (Razorpay) strictly to provide our services. c) Legal Compliance: We may disclose your information to law enforcement agencies if required by Indian law (e.g., under the IT Act 2000) or to protect the safety of our users. 4. PRIVACY CONTROLS You have complete control over your data: - Photo Privacy: You can choose to make your photos visible to all members, only premium members, or restrict them entirely. - Contact Privacy: Your phone number and email are hidden from free users and only revealed to premium members who express interest in your profile. 5. DATA RETENTION AND DELETION We retain your data for as long as your account is active. If you delete your account (e.g., after finding a match), your profile will be permanently removed from our public servers. However, we may retain certain internal logs for a limited period to comply with legal obligations and prevent fraud. 6. DATA SECURITY We implement robust, industry-standard security measures, including SSL encryption, to protect your data from unauthorized access, alteration, or disclosure. However, no internet platform is 100% secure, and we advise you to protect your login credentials. 7. COOKIES Our platform uses cookies to enhance user experience, remember your preferences, and analyze site traffic. You can modify your browser settings to decline cookies, but this may affect some website functionalities. 8. GRIEVANCE OFFICER In accordance with the Information Technology Act, 2000, and rules made thereunder, the contact details of the Grievance Officer are provided below: Name: Grievance Officer, Matchify India Location: Arrah, Bihar, India Email: grievances@matchifyindia.com (Please allow 48-72 hours for a response).
